About the role
Overview
Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.
The Solution Architect/Technical Implementation Manager is part of the Professional Services team at Smartling. The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable. As a Solution Architect, you are the hands-on advisor, technical expert, and problem solver. You will be leading various technical integrations and implementations, solving the most challenging problems in the content localization space, and designing sustainable solutions to support our customers’ growing localization needs.
The Solution Architect is an Engineering-adjacent role. Accordingly, a strong technical background is required for this role. We are looking for a professional who has a track record of successfully designing and implementing enterprise-grade technical solutions, who communicates complex concepts and ideas effectively, and who demonstrates creativity in solving challenging problems for customers. We are considering candidates based in the East and Central time zones only at this time.
You Will
- Interact with both technical and business users to gather requirements, analyze information, and design comprehensive and scalable solutions
- Effectively and proactively manage process changes with business and technical stakeholders to drive implementations forward
- Act with precision and urgency to provide customers with best-in-class support, and lead workshops and troubleshooting sessions with customer technical teams to resolve complex issues
- Continuously articulate best practices to encourage optimal integration and platform adoption, laying the foundation for the long-term success of customers
- Stay curious about new technologies, develop new tools, and contribute to process improvement
You Have
- A bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience
- 3+ years of relevant experience as a Solution Architect, Technical Consultant, or in a similar customer-facing role that focuses on technical solution design and implementation
- Strong analytical skills when it comes to complex problems, and are not intimidated by technical challenges
- 2+ years of applied experience with modern web technologies (e.g. HTTP, HTML, CSS and JavaScript), and REST APIs
- Excellent communication skills with the capability to advise/persuade technical and non-technical stakeholders
- Ability to drive outcomes despite complexity, ambiguity or changing scope
- Familiarity with at least one programming/scripting language and able to read/write scripts
- A home office setup conducive for working remotely, and ability to work effectively as a remote team member*
Preferred but not required
- Knowledge of Content Delivery Networks (CDN), web servers, and proxy technologies such as Nginx
- Familiarity with Content Management Systems (CMS)
- Software development experience
- Experience with file engineering and regular expressions
- Hands-on experience with Splunk, Kibana or similar technologies
- Experience with translation, localization, and internationalization processes and/or fluency in multiple languages
You Will Enjoy
- Freedom - we are remote-first
- Growth - an opportunity to learn and advance your career
- Wealth - we offer a competitive salary and 401(k) + company match
- Wellness - health insurance; free medical plan for you and your family
- Balance - flexible PTO + 11 holidays; generous parental leave
- Culture - an energetic, value-driven, and fun culture and team spirit
- Bonus - employee referral program and Apple equipment
Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.
We use the E-Verify platform for work authorization verifications.
The US national total pay range for this role is $100,000-$120,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.
*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction- and clutter-free) background.