About the role
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Payroll Tax and Compliance Analyst.
About the job
We are seeking a highly skilled Payroll Tax and Compliance Analyst to oversee payroll employment taxes, regulatory adherence, and mobility compliance across APJ and EMEA regions. As a fast-growing tech company, our workforce is highly mobile. You will serve as the subject matter expert on complex tax laws, social security frameworks, and multi-country remote worker regulations. Reporting directly to the Director, Global Payroll, you will suggest risk-mitigation strategies and ensure seamless compliance for a dynamic, global team.
Responsibilities
In this role, you’ll:
- Tax Oversight: Manage all payroll tax compliance, filings, and reconciliations across the APJ and EMEA regions, covering Australia, Singapore, India, Hong Kong, Japan, Sweden, Estonia, Spain, Ireland, UK, Germany, Belgium, France, Poland.
- Mobility Tracking: Monitor employee movement across countries and international borders to ensure accurate tax withholding.
- Nexus Assessment: Evaluate corporate tax footprint implications resulting from remote worker locations.
- Social Security: Ensure correct application of local social security taxes and international totalization agreements.
- Regulatory Research: Track changing tax laws, statutory rates, and local compliance requirements in all active jurisdictions.
- Agency Management: Act as the primary point of contact for tax authorities, external auditors, and local payroll partners.
- Year-End Reporting: Lead year-end tax reporting processes, for all countries in APJ & EMEA and follow local country statutory filings.
- Process Optimization: Build scalable internal workflows to automate tax adjustments for mobile employees.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Experience: 3+ years of payroll tax and compliance experience, ideally within a high-growth technology company.
- Geographic Scope: Proven expertise in APJ & EMEA local taxes & social security.
- Mobility Expertise: Advanced knowledge of multi-country taxation, trailing liabilities, and cross-border remote work risks.
- Technical Skills: Proficiency with global payroll platforms (e.g., Workday, Deel, etc).
- Communication: Exceptional ability to translate complex statutory tax laws into clear, actionable corporate policies.
Desired:
- Expertise in APJ & EMEA payroll regulations (e.g., Australia, Singapore, India, Japan, Hong Kong, Sweden, UK, Spain, France, Germany, Ireland, Poland, Belgium)
- Certified Payroll Professional (CPP) or equivalent international certification.
- Experience navigating compliance for equity compensation (RSUs, stock options) across multiple tax jurisdictions.
Location
This role will be remote, and based in Ireland.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.